Published on February 2022 | Information and Communication Technology (ICT), Technology Mediated Learning (TML), Artificial intelligence (AI), Teaching Assistant

Chatbots in Education System

The National Education Policy, 2020 emphasizes on the need to generate awareness as well as conduct research on various aspects of the emerging disruptive technologies. Chatbots are one of the disruptive technologies which are finding its way into education. Chatbots are the software programmes which can take the form of text/voice; facial mode or robots and can act like a helping hand to the teacher. Chatbots with and without educational intentions are being used in education for various purposes. With educational intention, chatbots developed on the basis of socio-constructivist approaches of learning can be used for various purposes like providing interactive quizzes, acting like virtual tutors, programmes for exercise and practice, assessment, answering questions, delivering videos of past lectures. Chatbots developed on the basis of behaviorist and cognitivist approaches of learning are used to perform various activities which do not have educational intentions like answering the FAQs related to course, handling many repetitive questions raised by students regarding project guidelines, deliverables, deadlines, grades, etc. Chatbots in education is less explored area and acceptance of chatbots by education stakeholders and its integration and effectiveness in education need to be explored further